Return & Refund Policy

Refund

For most items, in the unlikely event that your product is defective, you can send it back to us for a refund or exchange within 30 days of receiving it. Refund for return shipping is not available for this.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will only issue a refund once we have received the product back and our team ensures it is unused and in saleable condition. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Delayed or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us using our contact form.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using our contact form.

Shipping

We will instruct you via email on where to send your item for return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Terms and Guidelines for Returns

  • All returned items must be unused, unopened, and complete with the original packaging.
  • We are not responsible for the return shipping costs of the items.
  • Ensure all returned items are well packed to avoid damage in the mail.
  • If you are shipping an item over £40, make sure the return is sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in return transit.

Cancellation

  • If you wish to cancel your order after your package has been shipped, your cancellation request will not be accepted, unfortunately.