Delivery
Order Cancellation
Please be aware, once an order is placed, we can't cancel the order, as it begins processing immediately, however, once your order arrives to you, you may reach out to our support team in order to start the return process. Once you return your order, we can process a refund!
Priority + Insured Shipping
If you've selected Priority + Insured shipping, you will be given the option to have your order reshipped, or refunded if the order is lost in transit.
If you ordered using "Free Shipping" or "Priority Processing" we will reship your package if it is lost during transit.
LOST/MISSING PACKAGES
Moschera is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 7-15 Business days |
| Canada, Europe | 7-15 Business days |
| Australia, New Zealand | 7-15 Business days |
| Central & South America | 15-25 Business days |
| Asia | 7-15 Business days |
| Africa | 15-30 Business days |
Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Additional Information
Order Processing
- Orders placed on weekends are typically packed and shipped the following business day.
Delivery Delays
- If delays occur due to circumstances beyond our control (Force Majeure), such as during an ongoing global pandemic, we are not responsible for the extended delivery times.
- Please wait up to 30 business days before contacting customer service regarding a missing order. Track your order using the tracking number provided.
Shipping & Logistics
- Products are shipped directly from our partner’s warehouse, allowing us to offer you the best possible prices.
- We reserve the right to correct any issues related to third-party logistics. By making a purchase with us, you agree to all terms specified on this website.
- For questions before purchasing, please reach out to us in advance. For complaints or inquiries, contact us via email.
Unclaimed Packages
- For packages that are not picked up, we reserve the right to charge £10 to cover return shipping and handling costs.
Please note: Delivery times are estimated, not guaranteed, and may vary based on your location.
Where is My Order?
- Your order will typically be shipped from our partner’s warehouse within 2-5 business days*. Upon shipment, we will send an email confirmation containing your tracking number and delivery details.
- If you are unable to locate your package, please email our support team for further assistance.
During high-volume periods, processing time may extend up to 7 days. These are only estimated times and are not guaranteed.
Discount Codes
- Discount codes must be applied before completing the purchase. Moschera does not accept discount codes after an order has been completed.